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Complaint Procedure

Last Updated: Thursday, 04 April 2019 19:11

The Management, under direction from the Advisory Council of the Global Standard gGmbH has developed a complaint procedure to ensure a formalised, timely and effective means of handling and resolving any complaints raised with regard to:

- unauthorised, false or misleading use of the GOTS logo or other claims related to GOTS (certification)
- failures or omissions in the course of the GOTS certification procedure
- any other abuses of the GOTS quality assurance or the licensing and labelling system
- violations against the ownership and other rights of/in the Global Organic Textile Standard

Complaint procedure

Complaints referring to a subject as listed above are accepted by any company, organisation or individual.
So as to formalise and ease the handling of complaints a specific complaint form has been developed.
The complainant is generally requested to use this form so that his complaint can be processed.

Complaint form

The filled form and all attachments shall be sent by e-mail to