Last Updated: Thursday, 04 April 2019 19:11
The Management, under direction from the Advisory Council of the Global Standard gGmbH has developed a complaint procedure to ensure a formalised, timely and effective means of handling and resolving any complaints raised with regard to:
- unauthorised, false or misleading use of the GOTS logo or other claims related to GOTS (certification)
- failures or omissions in the course of the GOTS certification procedure
- any other abuses of the GOTS quality assurance or the licensing and labelling system
- violations against the ownership and other rights of/in the Global Organic Textile Standard
Complaints referring to a subject as listed above are accepted by any company, organisation or individual.
So as to formalise and ease the handling of complaints a specific complaint form has been developed.
The complainant is generally requested to use this form so that his complaint can be processed.