Last Updated: Friday, 04 October 2019 11:04
The Management, under direction from the Advisory Council of the Global Standard gGmbH has developed a complaint procedure to ensure a formalised, timely and effective means of handling and resolving any complaints raised with regard to:
- unauthorised, false or misleading use of the GOTS logo or other claims related to GOTS (certification)
- failures or omissions in the course of the GOTS certification procedure
- any other abuses of the GOTS quality assurance or the licensing and labelling system
- violations against the ownership and other rights of/in the Global Organic Textile Standard
Complaints referring to a subject as listed above are accepted by any company, organisation or individual.
So as to formalise and ease the handling of complaints a specific complaint form has been developed.
The complainant is generally requested to use this form so that his complaint can be processed.
For issues related to the implementation of the GOTS quality assurance and labelling system